think access

When booking a holiday or short break, good accessibility can often be a decision-maker. Not just a problem for wheelchair users, accessibility issues can impact upon anyone, including those with any degree of restricted mobility, hearing or visual impairments.

think access is about  delivering quality tourism experiences that are accessible to all… making life easy for visitors. It is aimed at a wide range of the population from dad with a bad back, to gran with a hearing aid, a new mum with a pram or a teenager with a broken leg!

To help create a relaxing and stress free environment for visitors, EMT has developed the think access Q-book to help businesses enhance their establishments by providing better ease of access.

The Q-book simply illustrates that often by making minor low cost changes   businesses can make a major difference to their customers, helping to exceed their expectations and keep them coming back for more.

The think access Q book is packed with:

• Practical business tips
• Market Insight
• Case studies
• Video clips from Peter White (BBC’s disability affairs correspondent)

“You can have the most physically accessible building in the world, but if you don’t get the motivation and training of staff right and that awareness of people’s needs whether they are disabled or not, you haven’t got an accessible inclusive environment”
SRA consumer research.

View the think access Q-book as an e-book or a pdf.

E-Book
Text Only

PDfs
Summary version – top tips

By chapter:

• Foreword (297kb)
• About think access (340kb)
• The benefit to your business (628kb)
• Working with the Disability Discrimination Act (DDA) (495kb)
• The Visitor Journey (559kb)
• Stimulation, planning and anticipation (1.15mb)
• Ease of booking (586kb)
• Travel to the destination (527kb)
• The destination experience (1mb)
• Going home (567kb)
• Recollection of the experience (395kb)
• Case studies (1mb)
• Where to go for more help (416kb)

Full think access Q-book (6mb)